Job Description

Guest Services Coordinator | Tempe | Part-time

Position Status: Part-time

Position Summary:

The Guest Services Coordinator is responsible for all components related to delivering an extraordinary guest service experience during weekend services and certain special events at Sun Valley Community Church (SVCC).    This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Info Center, Volunteer Central and Coffee Shops.  In all actions, reflects the SVCC team leadership distinctives.  

 

This position is part-time at 15 hours per week, and it includes weekend requirements. 


Essential Functions:

  1. Ensure consistency with systems and procedures that maintain quality standards for the guest experience as well as volunteers
  2. Manage the weekly scheduling of volunteers through Fellowship One and Planning Center Online
  3. Regularly meet with team leaders and other volunteers to cast vision, train, and build relationships
  4. Oversee the process that ensures new guest follow up and connection to Starting Point
  5. Develop recruitment plan and training strategy for new volunteers
  6. Order and maintain inventory of Guest Services supplies
  7. Develop and manage departmental budget

Minimum Qualifications:
  • High School diploma or equivalent
  • Two years of customer service experience working closely with and leading others
  • Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership
  • Self-motivated, self-directed requiring minimal supervision
  • Ability to recruit, develop, lead and motivate team of volunteers
  • Effective communication skills, both written and verbal
  • Organizational skills with eye toward excellence
  • Agrees and aligns with the vision, values, pathway, leadership distinctives, and doctrinal statement of SVCC

Preferred Qualifications:

Three years of full-time related experience in a multi-site church setting of over 2000 members/attendees