Job Description

Guest Service Director | Queen Creek | Full-time

Position Status: Full-time

Position Summary:

The Guest Services Director is responsible for all components related to delivering an extraordinary guest service experience during weekend services and certain special events at Sun Valley Community Church (SVCC). This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Next Steps Center, Volunteer Central and Hospitality. In all actions, reflects the SVCC team leadership distinctives.


Essential Functions:

1. Establish and implement quality standards for all areas of Guest Services and volunteers with an emphasis on welcoming, informing, and serving each guest

2. Ensure consistency in all systems and procedures each weekend

3. Recruit, train, and retain volunteers

4. Implement a strategic follow up process for assimilating and connecting new guests into SVCC

5. Meet with team leaders and other volunteers on a regular basis to cast vision, provide training and build relationships

6. Develop and manage departmental budget

7. Maintain communication with other ministry team directors across SVCC to ensure a seamless experience for our guests (SV Kids, SV Students, etc.)

8. Stay current in job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations


Minimum Qualifications:

Education and training that has equipped them for vocational ministry in a large ministry context

Three years of full-time experience working in a leadership role in a church or related setting leading leaders and teams through healthy ministry growth and progress

Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership

Innovative thinker demonstrating resourcefulness regarding both people and projects

Strategic in nature with ability to drive projects and plans through to completion

Self-motivated, self-directed requiring minimal supervision

Effective team building skills and ability to motivate others

Effective customer service, relational and communication skills, both written and verbal

Agrees and aligns with the vision, values, pathway, leadership distinctives and doctrinal statement of SVCC


Preferred Qualifications:

Four years of full-time related experience in a multi-site church setting of over 2000 members/attendees